Pathetic service and blaming the customer.

In October we went to the Clearwater branch to buy a rose gold ring for my wife's engagement ring that was ******.

A week after the purchase we realized that the ring was bent, we took it back to the store where the consultant told us that we hooked the ring on something that is why it's bent. She out of the gates immediately didn't even say she will have a look at the ring for is why it has bent, she directly accused us of damaging the ring. We turned around and walked away with the promise that the branch manager will give us a call.

Fast forward a few weeks now and still no call from the manager at the branch to talk to us about our complaint and how it can be resolved. Now we realized some of the stones has fallen out of the ring.

I paid R7000 for this ring and no response to our first complaint. I am not taking this ring back as I know we will be blamed for this as well. Can I please get someone to contact me to sort out this problem ASAP. Pathetic service from American Swiss Clearwater.