Pathetic service

<p>Handed in a CK watch for a battery to be replaced. Initially told a quote will be given within 7 days. After 2 weeks went to the store to enquire, to be informed that a quote takes 6 weeks and then a further 6 weeks for the repairs to be done. I have been back to the store as on the 26 August it will be 8 weeks, still no quote received. Saadiqa promised to call me on Monday 22 August after 12:00, it is now Tuesday morning, still no call. I asked for confirmation if the watch has in fact with the supplier for repairs, and get the same answer, according to the system they are waiting for a quote. It does not answer my question - where is the watch, it has left the store, but no one can comprehend what i am asking? Canal Walk American Swiss, never again will i buy at your store.</p>