Pathetic Service

HAD AN ACCOUNT WITH AMERICAN SWISS, PURCHASED TWO WEDDING BANDS IN FEBRUARY 2015 AND PAID ON THE SAME DAY FOR THE 1 WEDDING BAND THAT WAS ON THE 6MONTH ACCOUNT. ONLY TO FIND OUT THAT IN JANUARY WHEN I BALANCE WAS NOT COMING DOWN. THE CONSULTANT WHO TOOK THE PAYMENT IN FEB 2015 HAD THE PAYMENT SPLIT BETWEEN THE 6MONTH ACCOUNT AND THE 12 MONTH ACCOUNT. SO NOW IM PAYING FOR A RING VALUE OF R4680 THAT WAS ON A 6MONTH ACCOUNT WHICH IS WRONG AS I CLEARLY ASKED THE CONSULTANT TO PAY THE 6MONTH ACCOUNT WITH THE VALUE OF R4680. NOW THIS ACCOUNT IS MESSED UP AND THE RING VALUE OF R3699 WAS CLOSED IN FEB 2015 INSTEAD OF R4680. I AM VERY DISAPPOINTED IN THE LACK OF RESPONSE FROM AMERICAN SWISS AS NO-ONE HAS BOTHERED TO CALL TO TO CORRECT THE ISSUE. I REFUSE TO PAY THE BALANCE ON THE ACCOUNT UNTIL IT GETS CORRECTED. I'M WILLING TO PAY THE ACCOUNT BUT THE BALANCE NEED TO BE CORRECTED AND CALCULATED ON THE VALUE OF R3699. I WILL NEVER EVER PURCHASE ANYTHING AGAIN FROM AMERICAN SWISS AND WILL DEFINATELY CLOSE THIS ACCOUNT ONCE THE ISSUE IS RESOLVED. ITS BEEN 3MONTHS AND I STILL HAVE NOT RECEIVED A CALL. BAD BAD SERVICE