Pathetic service

Bought insured cellphone during June 2021,American Swiss Ficksburg, it had a speaker problem. 28/03/2022 I took it back to them for repair, 12/04/2022 received a quotation via watsup from Erica Samsung repairs for the amount of R2155.10, I said to him I am not gonna pay even a single cent that cellphone has insured, they rather send it back, he said they will keep it 90 days until they r allowed to s**** it. If m not paying R300 .00 for rejection fee and other fee for couriers.he provide me with *** and 425 reference to call Samsung Voice of the Customer where they also directed me to *** , Direct Printer part, spoke with Monic who was so rude and hang the phone while I am still talking to him. Called American Swiss Customer care on the 21/04/2022 spoke with Zianda who logged a complaint for me and gave me a good service. Unfortunately even today I did not receive my cellphone, received an email asking me which American Swiss, respond ed by saying Ficksburg.I even call back the store and I did not get help. I had to buy a new cellphone from the same shop that treated me like I am not a human being. I am willing to take the new cellphone back and close my account.Just because I am black should I get a treatment like this? I gave them enough time to repair or send it back from March till May. They are now taking me from pillar to post