PATHETIC SERVICE

Quick background. I received a gift from my friend who stays in JHB while I reside in Cape Town. It is a beautiful ring with my birth stone and a few diamonds...Unfortunately it doesnt fit. So yesterday I went to have it resized. Turns out it needed to go down 6 sizes. I was advised of risk... The stones falling out... I was also advised of reordering but like I said it was a gift and she isn't around... So I booked it in for resizing and left.

I then spoke with my friend and she said to reorder. That she has the receipts still.. This was like maybe an hour after I booked it in. I called the store. And the lady assured me I could reorder - she wont send the ring off... all I needed was the receipt of purchase which my friend said she will send to the store.

I head back to the store to do the reorder a good 3 maybe 4 hrs later... Just in time cos the ring was about to be sent for resizing!!!

Then the guy working there starts snapping "no man" as I ruined his whole process of sending his batch of resizing...and I did mention that I called hrs ago... Not even looking at me he mutters 'no one tells me anything'....

Anyway after that I told them I want to reorder I show them the receipt and bam. I can't do it cos the ring was purchased on account... And they need the account holder... so I did get upset as this should have been told to me when they offered the reorder as an option... Cos I made it clear it was a GIFT FROM MY FRIEND IN ANOTHER PROVINCE.... I then tell them to give me the ring back. I wasn't sure what to do at this point. The girl goes In the back while I waited for what seemed like forever.... Only for her to come out and tell me I can't take The ring back cos they need to wait for an invoice from the jewellers... Cos the ring was booked for resizing... So they have to keep MY RING ... so I now need to go there for a third time. Which would have been today but luckily I called them cos they haven't received the invoice yet.. And no one bothered to call to inform me either.

I spoke to 3 different people who told me 3 different things. I am heading to the same store for the third time tomorrow. They have been more of a headache then any help at all. C