PATHETIC SERVICE

I purchased a bracelet from American Swiss for R 900.00, a month later the thing started fading that's when I sent through my concern. I buy jewellery there because I think they sell quality items (clearly I was wrong) up until this happened. <br> I sent an email to TFG and they promised me in November 2014 that they will provide me feedback regarding my concern and that it has been escalated to the \relevant"department. I take it that's the Recycle Bin? Up until now I still await feedback.<br> Needless to say it was a gift that I purchased for my fianc? and I was extremely humiliated when this happened"