Pathetic Customer Service at Phoenix Plaza for wedding ring that changed color over night and uptil now we havent recieved any positive news from them

Extremly dissapointed with the service from the Phoenix plaza staff, purchased my now to be called husbands wedding ring from that store.

At the time of purchase the staff was very friendly only because we gave them business. The wedding ring purchased for my husband was re sized and when we got married the next day we were leaving to go out of the country only to notice that his ring that was told to us was "Pure silver" was actually turning BLACK and was dented. On the wedding day we didnt notice this because the last thing we would expect is the ring to be damaged. When we got back the first thing we did was took it to the store in Phoenix plaza Durban of which the staff was arogant and we recieved poor service.

They were sarcastic in their responses and said never did this happen before.

We left the ring there for them to do a quality check as per the protocol only to find out today that they cannot help us and they blamed it on us that we bent the ring and put chemicals on it.

When they called my husband the tone and statements said was unprofessional saying that they tried to call "his girlfriend or wife or whoever i am"

They knew we got married but still behaved in a very unproffessional manner.

This store is perhaps selling **** jewelry if they say that its pure silver but changes black after a day of use . We emailed head office and still no satisfaction.

Lesson learned never trust this store because honestly we own rings silver and non silver and even rings thats not even pure silver have more qualtiy than the one purchased from here.

They even said to him in presence of me before sending the ring for a quality check that silver doesnt aggree to my husband, they arent medical experts to tell customers what they feel is right without valid information.

And it just so happened that the quality department from their side states that we damaged the ring and that silver doesnt agree to my husband yet all he wears is silver.

We purchased both rings from there and this was the cheapest from the both so if we were dogey why would we touch the cheapest ring????

Pathetic customer service and poor communication and time management.

My husband has being buying from American swiss for over ten years now and to recieve this sort of service is absolutley dissapointing.

The staff needs to go for customer service training and area manager needs to develop communication s****s especially when speaking to people who are buying customers.

DISSAPOINTED AND REALLY IRATE AT CURRENT