Pathetic and regret going to this store

I have been since trying to return bands from Monday, I first went to Branch at JHB Eloff Street and I was told they don't keep that amount of cash or even refund back to your cheque card and i was referred to Newtown Junction Mall, I then decided let me go to The Glen Mall branch and when I got there they gave me the same story, took down my details and told me the day they have cash they will call me. I called Newtown Junction Mall after going to The Glen Mall and guess what that's the same story they gave me and later on told me that they are only able to refund back to certain Cheque cards and when I asked which ones Buhle at that store had no idea. This morning I called the Head Office and spoke to Gail, she said that Raised Printed Cheque cards are able to process refund and I told her that is what I have and she confirmed that she will call Newtwon Junction branch since its the closest to me, I received the call from Buhle (consultant at the store). I went there and did not receive any help instead said I need to fill in a form for a refund which she confirmed takes about 5-7 working days for me to receive the funds, her colleague went to make a call and came back saying it may take 21 working days. so in short they did not give me a standard turnaround time. I then asked Buhle to please call Sandton Branch so I can go there and sort this out, she reluctantly called and her question was to the other consultant at the end of the line, "How much do you have in store?" my thinking is do you not explain to your colleague what the situation is and then get that info, when I asked her to please call Rosebank she didn't. Now I am sitting with unwanted jewellary and I have no idea what the process is because I was just given a form with a guess of 21 working days of which they (Buhle & Rose) Newtown Junction cant confirm. Gail gave me info this morning that was inaccurate aswell . So i have no idea what to do or where to go .