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Dayalan N

1 reviews | Active since Mar 2016

04 Mar 2018, 18:01

Patetic service

We called to settle our account in full and we was told Sandile will call us back and he never did...very poor service!!

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Replies (3)
American Swiss
American Swiss's reply05 Mar 2018, 08:09
Official

Hi Dayalan,

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

Your complaint has been escalated to the TFG Accounts department and they will make contact with you shortly to resolve this matter.

Regards,

The American Swiss Customer Care Team

DN
Dayalan N's update06 Mar 2018, 05:17
Reviewer Update
Still no feedback!
DN
Dayalan N's update09 Mar 2018, 16:37
Reviewer Update
I received a call today from a very rude lady by the name of Elanor who have no customer service experience whatsoever. i asked to speak to a senior and she kept me on hold for so long. i then receive a miss call which did not even allow the phone to ring longer then 3 rings and they cut the call before I can answer. i don't understand how you can have *********** staff working there. Please can the Head of Department contact me urgently!! it seems like you guys don't want us to settle our account!!!