PAID FOR A RING FOR MY WIFE 2 WEEKS AGO, STILL HAVEN'T RECEIVED IT...

I bought a ring for my wife as a "push present" for the birth of our daughter on 9 November 2018 which was more than 2 weeks ago... My wife's ring size is one size smaller than the ring they had in stock so they said they can have it resized within 3 working days which sounded quite normal to me as I've bought from another leading jewelry store and had the ring resized within 3 days without any hassles, but with American Swiss Canal Walk, that wasn't the case at all.

After several phone calls to the store and empty promises from multiple staff members I still do not have the ring I paid good money for and worst of all they keep making promises of contacting me "tomorrow" to confirm collection...

Firstly, I don't see how the company keeps any clients with this level of weak service, I am extremely disappointing and tired of empty promises and secondly I can't understand why "upper management" makes no effort to improve customer service?

American Swiss, if you truly care about your clients please make this right by me ASAP.

I will keep Hellopeter updated on this matter.