Overall bad customer service.

I took my ring for quotation on the 14.7.15 upon consultation the consultant shouted at me for not bringing my ring in for a inspection.A policy I was not aware after owing the ring for 7yrs.She proceeded to take down my details and said she would contact me on Thursday with the quote amount.Friday 17.07 I called the branch to enquire about my ring,the consultant couldn't give me any info and I was told I will be called first thing on Monday.On Monday I proceeded to call the store again after feeling very anxious about not getting a call from the store.I was again told they would follow up and waited an hour before u got a call from Fatwah.She gave a quote of R1080 and asked if I wanted to continue with the repair.I confirmed with my husband and called her back to go ahead with the quote.She then confirmed my ring would be ready for collection on Thursday 23.7.An hour later Fatwah calked saying she had given me the incorrect quote and told me \are you ready for this?"I was very upset when told the new quote was R1960.I told her I will not pay that amount because I already confirmed the amour with her.No manage has called as yet! Disgusted"