JS
Jonathan S

1 reviews | Active since Jun 2016

20 Jun 2016, 18:09

Over charge for repair

<p>In December 2015, I bought several jewelry items for my wife. Within the first 4 months, a cubic zirconia had fallen out of two of the items. She had only worn them three or four times.</p> <p> </p> <p>We only recently had a chance to bring them through to a store and they were sent away for quotations.</p> <p> </p> <p>We just received a quotation of R 670 to repair the watch. This watch is currently retailing in store for R 699! How can one cubic zirconia cost R 670?</p> <p> </p> <p>Could someone please get in touch with me.</p>

0
Replies (1)
American Swiss
American Swiss's reply21 Jun 2016, 12:25
Official

Good afternoon Jonathan

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team to handle.

You will be contacted soonest,

kind regards

Jewellery Customer Care