BM
Bruce M
1 reviews | Active since Jun 2019
13 Dec 2020, 23:17
Online Store a waste of time
I place 2 orders online last week where I bought watches on special and 2 other items of jewelry as Christmas gifts for my wife. This Friday I received an Email stating that there was in fact no stock available or cannot be found anywhere and my orders were canceled. Today I went through to American Swiss in eastgate and found the watches in store in a matter of minutes. I can image I would probably have the same luck in other branches too. I feel like the watches were falsely advertised at those prices just to lure people into buying.
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Replies (2)
American Swiss's replyOfficial
14 Dec 2020, 09:28Hi Bruce
Your complaint is noted.
Kindly be advised that online merchandise is secured via our selected fulfillment stores. Stores other than the fulfillment stores could have stock of the same merchandise in store.
Apologies for any inconvenience that this matter may have caused.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly be advised that online merchandise is secured via our selected fulfillment stores. Stores other than the fulfillment stores could have stock of the same merchandise in store.
Apologies for any inconvenience that this matter may have caused.
Kind regards
Jewellery Customer Care
American Swiss's reply14 Dec 2020, 09:28
Official
Hi Bruce
Your complaint is noted.
Kindly be advised that online merchandise is secured via our selected fulfillment stores. Stores other than the fulfillment stores could have stock of the same merchandise in store.
Apologies for any inconvenience that this matter may have caused.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly be advised that online merchandise is secured via our selected fulfillment stores. Stores other than the fulfillment stores could have stock of the same merchandise in store.
Apologies for any inconvenience that this matter may have caused.
Kind regards
Jewellery Customer Care
BM
Bruce M's updateReviewer Update
14 Dec 2020, 09:37That's a really sad excuse for a response. Why did it show as in stock online???? According to the person in the store I went to they do supply for the online store. So who do I now believe? I don't accept your apology and I am now further annoyed!!!
BM
Bruce M's update14 Dec 2020, 09:37
Reviewer Update
That's a really sad excuse for a response. Why did it show as in stock online???? According to the person in the store I went to they do supply for the online store. So who do I now believe? I don't accept your apology and I am now further annoyed!!!