No Service from the Manager at The Glen - American Swiss store

My husband had purchased a GUESS handbag from American Swiss on the 02/12/2017 for me as a gift. I only had the bag for 5 months and the handle on the bag started to crack. Yesterday I went to the Glen shopping centre - American Swiss to show them the damage on the bag which was purchased for R1874.00 - Amber was the sales person on the day I purchased the Guess bag. To my surprise the service I received was ********** Or should I say.. no service at all. The lady that was there, gave me every excuse of why she could not take the bag back. She didnt even give me an option have the bag repaired. I even explained to her that I do not live near the Glen and that is why I only had time yesterday. Then she told me that she will check with her manager as she has only been at the store for a month. I was very upset as the manager of the store sat in the back and refused to come and see me. Is this what we call service??? the manager did not even show her face. She told the lady that they cannot accept the bag as it is over 6 months. GUESS is an expensive brand. But their quality is sh*t. I want my money back. according to information on The GUess website. They have a 12 month warranty. Even the lady at American Swiss at Sandton was more helpfull than the ladies at American Swiss. I will supply the names and surbnames of the ladies including the manager whom I had never met at the American Swiss Store at The Glen.