PN
Prenessa N
1 reviews | Active since Mar 2015
29 Apr 2015, 13:03
NO SENSE OF URGENCY OR CUSTOMER CARE
After complaining on this site I received a call from one of the Gateway consultants. Was completely disappointed with the way my query was handled. I have yet to receive my watch, an appropriate apology or even a call from the area manager. Shanelle promised to call yesterday and have things sorted out but in true American swiss gateway I did not even get a courtesy call. I have given up on American swiss now and completely disgusted with Gateway staff. I completely refuse to shop there anymore. Is there a way I can take this further?
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American Swiss's replyOfficial
29 Apr 2015, 13:55Hello prenessan,
Good afternoon Prenessan
Your comments with regards to your initial complaint has been noted and forwarded to a member of the Management team.
You will be contacted shortly.
kind regards
Customer Care Jewellery
Good afternoon Prenessan
Your comments with regards to your initial complaint has been noted and forwarded to a member of the Management team.
You will be contacted shortly.
kind regards
Customer Care Jewellery
American Swiss's reply29 Apr 2015, 13:55
Official
Hello prenessan,
Good afternoon Prenessan
Your comments with regards to your initial complaint has been noted and forwarded to a member of the Management team.
You will be contacted shortly.
kind regards
Customer Care Jewellery
Good afternoon Prenessan
Your comments with regards to your initial complaint has been noted and forwarded to a member of the Management team.
You will be contacted shortly.
kind regards
Customer Care Jewellery