eL
etienne L
1 reviews | Active since Oct 2013
15 Feb 2015, 22:03
No response from Regional Manager
Complaint was logged 2 weeks ago on the 7th of February I was notified on a automatic response that a agent will contact me a week after that 15th I am still waiting. I contacted the Foschini head office to get a balance were I was transferred to a regional manager who is responsible over American Swiss, a message was left with no call. American Swiss please give me my settlement amount as I would like to close my Platinum card.
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American Swiss's replyOfficial
16 Feb 2015, 10:18Hello upset111,
We would like to apologise for the delay in response form our Customer Service Team, we will escalate this complaint and you should hear from someone as soon as possible,
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to apologise for the delay in response form our Customer Service Team, we will escalate this complaint and you should hear from someone as soon as possible,
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
American Swiss's reply16 Feb 2015, 10:18
Official
Hello upset111,
We would like to apologise for the delay in response form our Customer Service Team, we will escalate this complaint and you should hear from someone as soon as possible,
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to apologise for the delay in response form our Customer Service Team, we will escalate this complaint and you should hear from someone as soon as possible,
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant