No float to refind

I am so disappointed at American Swiss honestly. Just before the national lockdown i made a laybye at American Swiss in Forest Hill, then a week later or so, the national lockdown was announced and the whole country was locked down. Last week I went there to cancel my laybye due to salary cuts at work caused by the effects of the pandemic and lockdown and to my surprise they couldn't give me my money on the spot. I was told they don't have cash and they first need to make sales in order to refund me. So that means i would need to use my transport money again to go back to them to fetch the money when they eventually call me. This really came as a big surprise because i work in retail myself and we usually have float money that stands ready for such incidents. A whole American swiss with no float and till today i haven't received the call to fetch my money. I am talking about a lousy R400 here, not a R1000 or a high amount, nope just R400. They can't refund me that much. What kind of a business are you running where you can't refund customers immediately but you have an option of a refund. I am highly disappointed honestly especially because I am their customer used to buying there all the time, to be treated like this this time is really disappointing.