No feedback on a jewelley repair since 14 December. Not keeping your word.

I bought a 9-carat gold and silver necklace from American Swiss, Springs Mall on 29 Nov 2020 at R1149.00. A few days later, it broke. I took it back. It was repaired and returned to me. Once I got it back, I wore it for a few days and it broke in another place. On 14 December 2020, I took it back and dealt with the manager directly. She gave me a receipt. It reads "Jewellery Repair". She explained that it needs to be sent to Quality, but due to the December holidays, we will only know if it will be a refund or if I need to choose something else by mid-January. I've paid 2 installments on a necklace which I don't even have yet. Since 14 December, I've had absolutely no updates and we are now on 9 February. I sent an email complaint to the Foschini-group on 1 February, hoping someone would call me and take this matter seriously, but nothing, so now I'm resorting to hellopeter.com in the hopes that someone at the Foschini-group will take me seriously. Foschini, take customer complaints seriously so that you avoid issues like this on social media. It is easier and cheaper to keep existing customers happy than to gain new customers.