NO FEEDBACK

I went to the American Swiss canal walk store to find a men's wedding ring. The ring has to be made or ordered as they do not have the size we are looking for. My details were taken and I was told they will get a quote and get back to me. I called yesterday and I asked if someone could help me. A Joshua answered and told me he will try to find out what is happening and get back to me in this week still.<br> I have been trying to call all day to find out what is happening and whether anything has been done regarding my query, the phone has just been ringing all day.<br> <br> I went to another jewelry store the same day and they got back to me in the same week. I do not see why These people take so long to get back to me and no one can explain what is happening and it seems the issue is being avoided.<br> <br> Can someone please get back to me. My wedding is in June and I would like to know if I should go to a different store to people who are more competent?