AH
Aimee H
1 reviews | Active since Sept 2015
09 Nov 2015, 14:56
No Feedback
On the 26th of October we contacted American swiss VIA email regarding a error on my mothers account. They rep**** to us saying that she didn't submitted proof of income when she collected her card and therefore her account has been blocked. This was the 2nd of November 2015. However when we went to collect her card at the wonderboom junction she submitted her ID as well as 3 months payslips. After replying to their email and informing them of this, the same day we still have not received any feedback from them. This is truly terrible customer service!!
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American Swiss's replyOfficial
09 Nov 2015, 15:17Hello Amy001,
Good afternoon Aimee
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the relevant department to handle,
You will be contacted soonest.
kind regards
Jewellery Customer Care
Good afternoon Aimee
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the relevant department to handle,
You will be contacted soonest.
kind regards
Jewellery Customer Care
American Swiss's reply09 Nov 2015, 15:17
Official
Hello Amy001,
Good afternoon Aimee
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the relevant department to handle,
You will be contacted soonest.
kind regards
Jewellery Customer Care
Good afternoon Aimee
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be referred to the relevant department to handle,
You will be contacted soonest.
kind regards
Jewellery Customer Care