No exchange for defective item - only offering repair which failed

American Swiss- Southgate Mall. Silver Hoops - R674 (was R899)

My brother purchased earrings for my mother on the 5th of February 2022. The Clip already broke, he went back to exchange it today and they refused. They only offered to fix it, but it wasn't fixed properly.

He saw it advertised at full price and only realised it was marked down when paying for it. Sale items may have a no return policy, but this only applies to buyers remorse! If an item is defective you have to refund or replace.

I'm not sure if American Swiss uses the same supplier as Sterns, but last year her bought my mom a bracelet from Sterns which broke some months later. My mom bought him a silver chain from Sterns last January and it broke the same month. I bought a silver ring for my husband from Sterns and a stone fell out a month later. 4 incidents in less than 32 years, that's a quality issue.

TRAN No. CA*** (Not sure if this is the correct receipt number)

I will forward his information if I hopefully receive a response to this.

We haven't complained about any of the previous issues.