DL
Danny L
1 reviews | Active since Jul 2014
18 Jan 2023, 12:57
No customer service
I purchased a necklace and earing set on the 22nd December 2022 . It was a gift for the 26th and we were in Mozambique and I had thrown the slip away. Turns out the necklace clip dies not spring back and took it back to the store I bought it from for repairs under warranty. I don't have the slip and they WILL NOT back check on the system to see that it was not even 2 weeks old. Now the repair cost is a quarter of the purchase price ***. I contacted head office and still waiting for regional manager to get back. The service absolutely sucks
Helpful (0)
Replies (5)0
Replies (5)
American Swiss's replyOfficial
18 Jan 2023, 14:01Good afternoon Danny
Your complaint is noted.
Kindly advise as to which store you are dealing with , and :
date of purchase
store of purchase
type of purchase
amount of purchase
so that we can locate the proof of purchase.
We await your response
with thanks
kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which store you are dealing with , and :
date of purchase
store of purchase
type of purchase
amount of purchase
so that we can locate the proof of purchase.
We await your response
with thanks
kind regards
Jewellery Customer Care
American Swiss's reply18 Jan 2023, 14:01
Official
Good afternoon Danny
Your complaint is noted.
Kindly advise as to which store you are dealing with , and :
date of purchase
store of purchase
type of purchase
amount of purchase
so that we can locate the proof of purchase.
We await your response
with thanks
kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which store you are dealing with , and :
date of purchase
store of purchase
type of purchase
amount of purchase
so that we can locate the proof of purchase.
We await your response
with thanks
kind regards
Jewellery Customer Care
DL
Danny L's updateReviewer Update
18 Jan 2023, 14:09Date: 22 December 2022
Store :Mall at Carnival Brakpan
Type : Necklace and Earing set
Amount :R1399.00
Store :Mall at Carnival Brakpan
Type : Necklace and Earing set
Amount :R1399.00
DL
Danny L's update18 Jan 2023, 14:09
Reviewer Update
Date: 22 December 2022
Store :Mall at Carnival Brakpan
Type : Necklace and Earing set
Amount :R1399.00
Store :Mall at Carnival Brakpan
Type : Necklace and Earing set
Amount :R1399.00
American Swiss's replyOfficial
18 Jan 2023, 14:29Good day Danny
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
American Swiss's reply18 Jan 2023, 14:29
Official
Good day Danny
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
Thank you for your response.
Kindly be advised the matter will be addressed to the field management team.
Regards
Jewellery Customer Care
DL
Danny L's updateReviewer Update
18 Jan 2023, 14:49Thank you.
Please see ref number and cost in message American Swiss Repair Ref RE*** quote: Total cost: R513,18.
Please see ref number and cost in message American Swiss Repair Ref RE*** quote: Total cost: R513,18.
DL
Danny L's update18 Jan 2023, 14:49
Reviewer Update
Thank you.
Please see ref number and cost in message American Swiss Repair Ref RE*** quote: Total cost: R513,18.
Please see ref number and cost in message American Swiss Repair Ref RE*** quote: Total cost: R513,18.
American Swiss's replyOfficial
19 Jan 2023, 09:35Good morning Danny
Your above comment is noted.
We will send this information to our field management team.
Thank you.
Regards
Jewellery Customer Care
Your above comment is noted.
We will send this information to our field management team.
Thank you.
Regards
Jewellery Customer Care
American Swiss's reply19 Jan 2023, 09:35
Official
Good morning Danny
Your above comment is noted.
We will send this information to our field management team.
Thank you.
Regards
Jewellery Customer Care
Your above comment is noted.
We will send this information to our field management team.
Thank you.
Regards
Jewellery Customer Care