1 reviews | Active since Jan 2019
NO CPA - price you see is not the price you will pay
i was at Maponya Mall. i saw an article for R1649. i wanted to purchase it but their system was offline after a while it came back on. when they try again to scan it, it gave them an error (according to Angel the cashier). i told them they have to sort out the product code error but i am not willing to leave the store without that product. Angel tried to call her managers but no luck. i waited for an hour to get help but still nothing. after an hour i left my numbers and email asking them to call me back and place a complain on hellopeter. Yesterday i received a call from Dennis ( regional manager) he told me they placed a wrong price on the product, which has nothing to do with me and Angel said nothing about the price to me but the product code and i have asked him to send me a mail saying they wont honor the price i saw . today i received a from Lebo/Lerato site manager, she said that product was on 50% off December and they forgot to remove the price on the product but still they cant give it to me. i told her CPA clearly states that they must give me the product with the price i saw. is not a wrong price but WAS PRICE that they forgot to remove. i have managed departments in one of the biggest retail in the world and i know the price i saw is the price i must get, especially if the price was the price of that product at some point they just forgot to remove it.
Your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind Regards
Jewellery Customer Care.
Your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind Regards
Jewellery Customer Care.
