1 reviews | Active since May 2014

22 Nov 2025, 15:29

No client assistance or urgency

Hi I would like to express my dissatisfaction I had at your store in mall@reds shopping center. I was not acknowledged as a consumer and the staff have no urgency to assist or help potential customer sales . I was keen to purchase a tempo watch that caught my eye. I waited but the staff are speaking vernacular amongst themselves dancing. I was highly irritated and walked out. American Swiss mall@reds please stop your nonsense with service delivery. You not there to dance and speak in tongues.

It's not the 1st time at that store. Attitude stinks no acknowledgement of consumers. I am repeating. Prioritizing discipline in retail in order to retain consumers is vital.

Thank you for your time

0
Replies (1)
American Swiss
American Swiss's reply24 Nov 2025, 13:30
Official
Good afternoon Suraiya 


We hereby acknowledge receipt of your complaint. 

Your complaint will be duly recorded in our system and addressed at the earliest possible time.

Kind regards
Retail Operations Hub 
TFG