My engagement ceremony ruined because the ring is not back from fixing yet although they promised it’ll be back on time

American Swiss Midrand mall(Boulders)

Bought a ring on Friday (20th September 2024), the ring was big and needed resizing, people who assisted us at the store told us we’ll get the ring on Thursday (26th September 2024) and that they will state for the warehouse to treat it as an emergency since we needed the ring by 26th to use it over the weekend. On Wednesday (25th September) when I called to find out if I’ll get the ring by Thursday they told me that the warehouse don’t deliver on Thursdays, and also told me that the warehouse people already dropped the rings that afternoon but mine was not there. I asked the lady on the phone why did they tell me that I’ll get the ring Thursday if they know very well that they don’t deliver repaired rings on Thursday, she told me she doesn’t know why the people who assisted me on Friday told me that. She tried calling the warehouse to find out what’s going on but she said they aren’t answering the phone.

We have a ceremony on Saturday, we are travelling Thursday afternoon, we need the ring for the ceremony, how are we supposed to continue while there’s no ring, I’m so disappointed because we could have bought the ring somewhere else if they were honest enough and tell us that we won’t get ring by Thursday and what’s the point of stating that the repair is urgent if the warehouse won’t consider it , so now we must have an engagement ceremony without a ring? I want answers I’m so disappointed and will never buy or advise anyone to buy there cz now everything is ruined . The lady at the store said there’s nothing else she can do so meaning I must just take it as it is