DDP
Dréq Du Preez

1 reviews | Active since Jan 2022

25 Sept 2024, 09:51

Moses Molawa @ American Swiss

I purchased a rosegold necklace that was broken within the quality Gaurantee and was charged for a repair only to find out that that it should've been replaced. The chain has broken twice where the repares has been done. Swaswa was the sales executive and the area manager refuses to assist Moses Molawa. When phoning the area manager he hangs up the phone mid conversation. And the refuse to do a refund on what clearly is a faulty item. The Branch is Wonderboom Junction

0
Replies (1)
American Swiss
American Swiss's reply25 Sept 2024, 10:12
Official
Good Day Dréq Du Preez

Your complaint is noted. 

The matter has been logged and referred to our field management team. 

Your reference number is CS-***.

You will be contacted directly
 
Regards 
American Swiss