Missing Payment???!!! American Swiss Westgate Mitchell's Plain

Last year in Oct 2022 I started a layby with American Swiss Westgate Mall Mitchells Plain. I deposited R500 cash. I then made another payment on the 22nd December 2022 of R1000 which I used my bank account to make the payment.

After I made another payment in January 2023 I requested the balance and to my surprise it was still more than what I expected. I told the lady I made a payment in December she then said there was no payment made in december. I went to the bank and was advised that TFG had received my payment as per the attachment of my bank statement.

It's been almost TWO WEEKS and I have still not received any feedback I called yesterday but still nothing. No FEEDBACK.

This is my wedding ring, of which I still need to re-size and wait for that again. I plan to make payment for the balance of R2000 not more this weekend and I need feedback, the manager at Westgate Mall American Swiss says they are waiting for the Head Office. I NEED THIS TO BE RESOLVED ASAP.

I AM GETTING MARRIED ON THE 4TH MARCH AND NEED MY RING THIS WEEKEND WHEN I MAKE PAYMENT SO THAT I CAN GET IT RESIZED ASAP

Please contact me