Missing diamonds on wedding ring spoils entire day.
My wife and I got married on Friday 28th November 2025, which turned out to be one of the most emotional and embarrassing moments I've ever had to see her go through.
She went to the America Swiss outlet in Cavendish Square, Claremont who then sourced the "Black plated Tungsten Lab grown diamond diagonal trio ring" from one of the other stores somewhere in Cape Town as they did not have the ring in stock.
The ring arrived at the Markhams Cavendish store where she the collected.
On our big day when it was time to do the ring exchange, the diagonal diamonds were not on the ring and it was just an empty spot. It was found in the ring box with a dry glue spot on the strip. 😡
Being that this was already an emotional day, the embarrassment of this incident just added a big damper to our special day.
There is absolutely no way that we are able to get that moment back which was on the most important day of our lives and the shoddy quality and workmanship from such a well known Jewellery outlet is to blame for this.
This department acknowledges receipt of your complaint.
Kindly provide clarity, is this an online purchase, and if yes, kindly provide your online purchase number.
I await your response.
Kind regards
Retail Operations Department
Customer Care
This department acknowledges receipt of your complaint.
Kindly provide clarity, is this an online purchase, and if yes, kindly provide your online purchase number.
I await your response.
Kind regards
Retail Operations Department
Customer Care
Not to be funny, but there is absolutely no mention of this being an online purchase.
As mentioned in the complaint, my wife went into the store and collected in store because they didn't have it at that particular branch.
Also, when dealing with complaints your responses are very robotic. Zero remorse or compassion for the situation caused.
Transaction ref number: ***
Not to be funny, but there is absolutely no mention of this being an online purchase.
As mentioned in the complaint, my wife went into the store and collected in store because they didn't have it at that particular branch.
Also, when dealing with complaints your responses are very robotic. Zero remorse or compassion for the situation caused.
Transaction ref number: ***
Thank you for your response.
Apologies for assuming this was an online order - it was mentioned that the ring was collected at Markham Cavendish, hence the confusion.
Kindly be advised that your complaint has been noted and logged to our records as : CS-***
You will be contacted soonest.
Kind regards
Retail Operations Department
Customer Care
Thank you for your response.
Apologies for assuming this was an online order - it was mentioned that the ring was collected at Markham Cavendish, hence the confusion.
Kindly be advised that your complaint has been noted and logged to our records as : CS-***
You will be contacted soonest.
Kind regards
Retail Operations Department
Customer Care