1 reviews | Active since Oct 2012
Misleading replacement of broken watch
Good day. I bought a Tempo watch on special from the Vaal mall store in 2013. The watch gave trouble so I sent it fot tepairs in January 2015. Got the watch back in March 2015. Worked fine then started troubling again. Took it in and was told i could take any watch as replacement from the store. At no stage was i told that i would have to pay the difference. The lady who helped me even did a credit note for the new watch so that I didnt have to pay for it.<br> <br> I then see that the balance for the watch is added onto my TFG account. I went back and they said the lady made a mistake and that I misinterpreted them. They assumed I knew i had to pay the difference. How can you assume when i asked time and again and nobody once said i had to pay the difference.<br> <br> So now they want me to return the watch and they will credit the money back into my account.<br> <br> This while thing leaves such a bad taste in my mouth. I have supported TFG for years and after this I dont want to buy anything from them again. I believe i was mislead into believing something and then have to pay for someone else's mistake. Really bad service. Extremely disappointed
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
