Misleading customers

This one is for the Phoenix plaza. I had purchased a ring on the 04/05/2025 from the Phoenix branch and due to them only having 1 size I opted to send the ring for resizing on the day of purchase because the person that assisted us said that it would be ready in a few days, latest by Friday the 09/05/2025. This was meant for an engagement on the 11/05/2025. I am absolutely appalled by the way I have been spoken to over the phone.i have called several times and was reassured that they would call me back and now it's going on 9 days and still no update.I have now purchased a ring from another jewellery store that took 48 hours to have the resizing done. I want a full refund of this purchase however I am being told that it is not possible. The attitude from staff over the phone is disgusting.No telephone etiquette and no willingness to assist. Don't mislead customers just to make a sale.