SN
Sboniso N

1 reviews | Active since Mar 2016

15 May 2016, 17:46

Misleading and Incorrect Pricing

Its no a good day. I went today (15/05/2016) to purchase wedding rings for both me and my fiancé. I was so disappointed when we were told that the is a mark up on the price for my fiancé wedding ring and when I saw it, it had a clear price of 999 not 1999. Its not my responsibility to change or mark any prices on goods and I am disappointed in American Swiss. As soon as I settle my account , I am going to close it. The Manager (Angie) and the teller (katleho) were not helpful. I need feedback on how and what they are going to do fix the inconvenience . I am prepared to only pay 999 for that ring that chose for my fiancé. Call me on *** or ***. Regards Mr Ngobese

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Replies (1)
American Swiss
American Swiss's reply16 May 2016, 09:36
Official
Good morning Sboniso Thank you for bringing this matter to our attention. Your complaint will be forwarded to the field management team. You will be contacted soonest. Kind regards Jewellery Customer Care