SD
Sarah D

1 reviews | Active since Aug 2023

20 Sept 2023, 11:37

**** merchandise

American Swiss, is selling **** goods, we bought the so called white gold wedding ring, from them. I no longer want it I went to them to buy it back , they said they don't buy back , their own merchandise, and I wondered why, we went to have it appraised and we were shocked that it is not what they said it was, so that is why they don't buy their own goods back because they know they don't have confidence in their own merchandise , they issue you with a certificate, which means nothing, R10k gone for a piece of metal. my ring was appraised by 2 different places. and they both said it is worth R600 or less, wooow

0
Replies (2)
American Swiss
American Swiss's reply27 Sept 2023, 11:13
Official
Good morning Sarah 

Your complaint is noted and will be addressed by our Customer Care Team.

You will be contacted soonest.

Kind regards
Jewellery Customer Care 
American Swiss
American Swiss's reply27 Sept 2023, 11:17
Official
Hi , our Customer Care Team has contacted you via email and await your response.
Kind regards
Jewellery Customer Care