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Warren N

1 reviews | Active since Dec 2017

02 May 2018, 12:28

Lying snakes of American Swiss part 3

It has been over a week and I still have not received a call regarding my last complaint.

Is this the normal practice of American Swiss, to ignore a problem in the hope that it will go away?

I can't say that I am shocked, since the service I have received up to now has been absolutely PATHETIC!

I will no longer accept an apology, now I want a resolution by the close of business today or the next email I send will be to Tshepiso Selepe at the kzn consumer affairs office, and another email to Wendy Knowler.

They can both remind your employees that we are living in South Africa where there are many laws protecting consumers from horrible, pathetic, ******** business practices.

0
Replies (6)
American Swiss
American Swiss's reply02 May 2018, 13:22
Official

Good afternoon Warren

Your message is noted and has been forwarded to the Field Management team of the Chatsworth store.

Kind regards

Jewellery Customer Care

WN
Warren N's update02 May 2018, 13:29
Reviewer Update
Hello. Thank you for the reply. Please note that I do not wish to speak to Patsy Moodley regarding this matter since my complaint UA against her as well. Thank you
WN
Warren N's update09 May 2018, 04:12
Reviewer Update
Hello. Not one person has contacted me as yet. I am giving your pathetic company enough of an opportunity to resolve this matter before I go to the relevant authorities, but it seems as if you all can't be bothered.
WN
Warren N's update09 May 2018, 04:14
Reviewer Update
I have lots of other complaints from customers across the country complaining about the terrible service from your company, so I know this may be the normal business practice to barely provide after sales service. Other people may accept it but I will not
American Swiss
American Swiss's reply09 May 2018, 09:18
Official

Good morning Warren

Please be advised that your complaint was noted and was referred to the field management team to address.

your reference for this matter: RM119545

Kind regards

Jewellery Customer Care

WN
Warren N's update09 May 2018, 09:44
Reviewer Update
You could refer this matter to your CEO and I'm sure I will still not get a phone call. I have already reffered this matter to the National Consumer Council, National Consumer Tribunal and Wendy Knowler, all of whom will get back to me shortly. Your company's chances are all but done.