Lack of quality and service

I bought a Fossil (rose gold) watch in 2013,its been giving me problem from the onset. I booked it in first for wrong date and time. After some time the phone came back. the chain is changing colour to silver now, the rose gold which is the reason i bought the phone in the first place,is coming off. I booked the phone back November 2014 because i broke the glass and the date was wrong again. I got a call in December to say the phone is ready, when i collected i open the packet and check, the date was wrong again, the short and long needles are not working, time wrong yet again. I left it at the store and they advised they will rebook it. today is the 3rd of March I am still waiting for the phone i paid R3000 for in 2013. I have had nothing but bad experience with this watch even though Fossil is \supposed\" to be a quality brand."