Joanne told me I will not get my deposit back

My daughter went to American Swizz 3 June 2015. She paid R300 on a chain I ordered. The deposit was suppose to be R250. I trusted American Swizz. I send my daugther twice to find out how far is my order. No one answered me. Yesterday I went to American Swizz because the tel nr is not even listed. The lady that assisted me couldn't help me and she would send an e-mail and give me an answer today. I send my daughter to get the answer for me. Joanne said she will send an e-mail and I can get my answer on Monday. Everyday I get the same answer and no one is helping me. I think it is because they took my money and now I can wait. Joanne said when I paid the deposit she told me there is no refunds on deposits. I didn't even pay, my daugther did and Joanne did not tell my daughter the truth. Apparently American Swizz is not open on Saturdays as they don't count it as a working day. I've waited 15 working days, but no one cares. I will go to the news papers as this is theft! I wanted my money back but I can't get it back and the chain is nowhere to be found as no one answers the e-mails send to them! I phoned Aerican Swizz 3 times today and the phone was put down in my ear twice.