RD
Rory D

1 reviews | Active since Apr 2017

01 Sept 2023, 10:14

Jewellery

Yesterday my wife and I went to Knysna - American Swiss. My wife purchased some Jewellery - earrings, a watch and a ring. I was looking at 3 different styles of watches (Fossil), and the manager asked me who was more patient - my wife or me? She served another customer whilst busy with us, and intimated that I was impatient for some or other reason. I explained to her that I was looking to purchase an expensive watch, and was still looking. Impatient? I don't understand. We paid for my wifes jewellery, and walked out. Her assistant stood there looking into space as she has inadequate experience. She was clutching onto the goods as if we were going to ***** them. I mentioned to her that she should not talk to customers in that manner. Shocking attitude. We went back to Plettenberg Bay (where we reside), found another jeweller, and the service was awesome, and purchased a very expensive watch for myself. We asked the manager to send another ring (Knysna) that she had ordered to AS Plett, as we do not want to deal with her again. I will never return to American Swiss after collecting the ring. Prof Rory Dunn.

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Replies (1)
American Swiss
American Swiss's reply01 Sept 2023, 11:01
Official
Good morning Rory 

We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

kind regards
Jewellery Customer Care