Jeweler Returns Ring With **** Stones

In a time that is meant to be one of the happiest in someones life, their engagement, myself and my fiance have been left with a 3 week nightmare of ********** business and refusal to go the extra mile.<br> <br> We took the ring in to have a stone that fell out (after 3 or 4 days) replaced, and on collection, my fiance' (who isn't a jeweler) noticed a difference in the stone replaced and asked for it to be tested. The stone in question turned out to be a cheap ****, on questioning we were advised that it was in fact not their fault but the company that does the repairs.<br> <br> I emailed the owner of the repair company and was assured that they have never been accused of such wrong doings and that I was welcome to visit their workshop (as if that is anything that would appease the situation). We were then advised by the repair shop owner that he was simply asked to replace a stone... Should you not maybe ask what stone is needed for replacement?? The problem here is that we were present when the store attendant at American Swiss clearly stated \Diamond"on the job card!!<br> <br> A lot more that happened after this"