NM
NDIVHUWO M
1 reviews | Active since Oct 2013
17 Apr 2015, 10:40
Its been over 5 months and my watch its not back
I purchased a watch at American swiss in wonderpark and within a month the belt was damaged and i return it for them to change the belt, they call that the watch is back in January but the belt was not changed, they took it back again and I haven't heard from them since then.<br> <br> How long can it take for the belt to be changed, actually since the watch was not even a month old they where suppose to change it to something different.<br> <br> I am tired of waiting for it, it can not take up to 5 months for a belt to be changed, I am sure according to consumer protection act I don't have to wait for that long. <br> <br> you must treat your customers well for us to purchase to you again
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Replies (1)American Swiss's replyOfficial
17 Apr 2015, 12:28Hello nmulapuli,
Good afternoon Ndivhuwo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the Management Team to handle.
You will be contacted shortly.
Kind regards
Jewellery Customer Care
Good afternoon Ndivhuwo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the Management Team to handle.
You will be contacted shortly.
Kind regards
Jewellery Customer Care
American Swiss's reply17 Apr 2015, 12:28
Official
Hello nmulapuli,
Good afternoon Ndivhuwo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the Management Team to handle.
You will be contacted shortly.
Kind regards
Jewellery Customer Care
Good afternoon Ndivhuwo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the Management Team to handle.
You will be contacted shortly.
Kind regards
Jewellery Customer Care
