NM
NDIVHUWO M

1 reviews | Active since Oct 2013

17 Apr 2015, 10:40

Its been over 5 months and my watch its not back

I purchased a watch at American swiss in wonderpark and within a month the belt was damaged and i return it for them to change the belt, they call that the watch is back in January but the belt was not changed, they took it back again and I haven't heard from them since then.<br> <br> How long can it take for the belt to be changed, actually since the watch was not even a month old they where suppose to change it to something different.<br> <br> I am tired of waiting for it, it can not take up to 5 months for a belt to be changed, I am sure according to consumer protection act I don't have to wait for that long. <br> <br> you must treat your customers well for us to purchase to you again

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Replies (1)
American Swiss
American Swiss's reply17 Apr 2015, 12:28
Official
Hello nmulapuli,

Good afternoon Ndivhuwo
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the Management Team to handle.
You will be contacted shortly.
Kind regards
Jewellery Customer Care