insurance claim

<p>I bought a chain later in 2016 and the sales person suggest I take insurance .my chain was stollen from my bag and then when I claimed for it they decline my claim cause I was neglegent . First they gave me some story that the claim was declined cause it's a ring . then they don't call you when they say they will and after speaking to they gentlemen he said they will call me back . Ive called almost everyday for the past 2 weeks and at least once a week prior . the guy handling my claim suggested that I can take further steps and he will send me a email with the details. I still haven't received the email . I'm very upset cause they happy to add the insurance payment but can't do there work properly.</p>