Inefficient service coupled with bad attitude

During the month of may 2015 I had purchased a ring from. The american swiss galleria branch.I had gone in prior to collecting to get a ring sizing.All was in order until collection.This is where I had challenges with bad service,systems being down and the ring which I had purchased being incorrect in size.THE manager was unable to receipt me for the purchase due to the systems being offline and expected me to leave the store without any proof of purchase until I insisted I be receipted.AMERICAN swiss has always being benchmarked in my mind as a jewellery store above the rest.With this substandard service delivery and product not being to satisfaction makes me very sad at the state of this chainstore.Not only am i left with an oversized ring but a different impression of this store that will not allow me to shop there again.