Incorrect parcel received

I received a parcel for my online order made on Saturday 05/02/2021.The order is for a watch, please see order number (p***) I received an incorrect parcel which is earrings , I have already been to American Swiss Mall of Africa to notify them today(the same day the order was received). I was advised that it would be escalated, may I please get urgent assistance on this matter as I have been inconvenienced. This is bad service as I would assume that the items are checked before being packed or sent to customers.