Incorrect evaluation certificate

To whom it may concern I visited Amrican Swiss Phoenix Plaza and put down a deposit on a ring 19th July.

I was given assurance by the store manager that she will give me an evaluation certificate for the full value and not the sale price the above can be confirmed by my Parent and partner.

Fast forward i went on 24th August to pay the difference and fetch the ring.

I was told they dont give an evaluation certificate and the management is off on a Sunday. After phoning the store I was told she will get me 1 ready.

Today 27th I went to Plaza to fetch a certificate since the manager was in I was told she is on break and cant be distrubed. She was very rude to me and gave me a certificate with an old price and sale price.

I have delt with other jewelry stores in the past few months and they give evaluation certificates for the full price and I can also provide proof. When I did tell her that she was getting very defensive. I as a customer was mislead by your STORE MANAGER and I am extremely disappointed with the fact she gave me a certificate with the sale price.

Its not my fault when I purchased the ring it was on promotion.

The whole point of an evaluation certificate is to get the maximum value for insurance and from this experience I will never deal with Amrican Swiss Phoenix Plaza or American Swiss in general.

I also contacted other Americans Swiss stores for advise and what she has done was wrong.

I am requesting for a proper evaluation certificate from Amrican Swiss and not Stern irrespective of them belonging in the same group.

I need clarity on the evaluation since I was mislead. A customer is always right! On this ground I am right for requesting a full value because of her giving assurance just for the sale!