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BOUGHT A CELL PHONE ON MY MOM'S ACCOUNT ON 31 MARCH 2014,THEY CALLED AND ASKED IF SHE WANTS INSURANCE AND SHE SAID YES,LOST THE PHONE 3 MONTHS AGO,REPORTED IT MISSING AT THE POLICE STATION AND HANDED IN ALL DOCUMENTATION THEY ASKED AND THE ONE YOU FILL IN AT THE BRANCH,I'M STILL PAYING INSURANCE FOR A PHONE THAT IS LONG TIME PAID AND DO NOT HAVE ANYMORE,EVERY TIME I PHONE THERE'S A NEW PERSON WORKING AND NOBODY SEEM TO KNOW WHAT'S GOING ON AND OR HOW TO SORT OUT THIS MATTER. ALL THEY KEEP TELLING ME IS THAT THEY ARE WAITING ON A VOICE RECORDER. THIS IS UNACCEPTABLE!! I NEED THESE PEOPLE TO TAKE ACTION AND DO THEIR JOBS PROPERLY ESPECIALLY INSURANCE!!! DISAPPOINTED MUCH!