I’m gutted by the service rendered at American swiss Musina mall

To say that I’m upset is an understatement about the service received from American swiss Musina mall. I bought a watch around 31st may 2022 which later on got damaged (glass broke)on the 30th of July I immediately took it in to have it repaired even after having to admit that the damage was my fault and I do not mind paying the charges. I was told by the consultants that I will be given a quote upon the return of my watch and pay what is due which was perfectly fine with me.

Since then I had no communication from the store regarding the progress of the watch . Fast forward to today 1 and a half months later I went to the store only to be told that they cannot fix the watch due to the fact that the “head office” do not have the equipment to fix it. After so long is this the kind response I’m getting? Now I have to find myself an external person to fix my watch? This is not the service I signed up for. Had I been told from. A week into booking in my watch then I would have atleast understood but an entire month and a half? That’s absolute not necessary. What do you expect me to do in this case ?

Musa Phiri ***