ill treated

<p>10th August my partner bought me a watch from American Swiss.11 August thats when i opened my present only to realize it was broken,i waited for my partner to knock off so that we go and exchange it..when we got there were accused of breaking it to get the money back by ELIZE..we only wanted an exchange not a refund..but after that scene i did ask for a refund and went to STERN when we got there i complaint to the staff only to be told that ikts not the first time this happens..i want a formal apology from that lady i know my consumer rights and constitutional rights as well...</p>