1 reviews | Active since Dec 2016

21 Dec 2016, 00:58

If I could I would rate 0

<p>I am applauded by the service I received at this store and will be paying off my TFG account and closing my account as this won't be the first time I have had to deal with the rude and *********** stuff, I walked into the branch earlier with my mom today trying to pay my bill and get my mother a nice bracelet for Christmas as we walked in the store and there were two sales ladies busy assisting another lady. As we walk in and stand being ignored for 10minutes as the sales ladies pretended as if we didn't exist I eventually got irritated and decided to go to markam to pay the bill which I did as I walked out the sales ladies gave us nasty looks and even rolled their eyes at us, I went to markam and paid my bill unsatisfied I went back to the store to speak to the manager who rudely dismissed my complaint and cuffed me off by saying I'm sorry for the poor service which didn't even sound genuine enough. I will not recommending this company to anyone as their staff get to disrespect customers and management couldn't care less. I decided I will buy my mom a bracelet somewhere else where my business will be respected and appreciated </p>

0
Replies (2)
American Swiss
American Swiss's reply21 Dec 2016, 08:45
Official

Good morning Tebogo

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care

American Swiss
American Swiss's reply21 Dec 2016, 08:45
Official

Good morning Tebogo

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care