I NEED ANSWERS!

<p>On the 30th July 2016 I handed my fossil watch in at American Swiss, Hemingsway to repair my battery and strap. I requested a quote and was told that it would take about 6 weeks. Nearing the 6 week mark, it was the Sunday when I phoned the store to find out what was happening with my watch and when would I expect to receive my quote. I was told that they would contact me on Monday. I never received a call the Monday so I left it for the weekend when I had time to go to the store. Saturday I went in store and the employees that were there were stared at me as I approched them, I explained my story and the one employee went to the back to check if my watch was there. She told the other employee to phone the repair company and the employee didn't want to at first but then proceeded to phone anyway. She then told me that the company was closed and would be open on Monday and she would personally contact me to tell me what was happening. Monday came and I didnt hear anything from the lady who was suppose to assist me in this matter. The Tuesday, I phoned the store again to find out what was happening and she told me that she remembers me and she did infact email the repair company and she is awaiting their reply. To this day (25th September 2016) I haven't heard anything from the store and I refuse to keep phoning and going in store to find out what is happening. Poor customer service I tell you! I need answers and I don't know what else to do. It has been almost 9 weeks since I handed my watch in and I have still not received any quote or any information about my watch. Please help!</p>