I feel ****med

My husband and I took our rings in to get cleaned. We were advised that we will be contacted to accept the quote before they proceed. They called with a very high amount of R2000 for mine and R950 for my husband's ring, as mine had to be shaped again. My husband thought that the quote of R2000.00 included both our rings and accepted the quote. Hardly 2 minutes the lady called to confirm his amount, he then told her what his thoughts was, and confirmed then he wanted to reject both quotes and they must return our rings to the store. Later the afternoon we received an SMS to accept /reject the quote. When clicking on the reject option, it told us that we needed to visit the store as our quote was accepted already. We immediately drove to the store, and the lady said she did advise them to reject the quote. A week later we have not received our rings back, I then called the lady and she advised that they had already proceeded with my ring, to which I advised that they should not hold me accountable for their fault. It's been almost a month later, I still don't have my rings, and now they are saying the lady who helped me, does not work at the Maponya branch, there is no such person working there.