CL
Caylin L
1 reviews | Active since Jan 2020
18 Apr 2023, 17:38
Horrible service
I laid a complaint to their customer service, got a call from the American Swiss Canal walk manager and didn't resolve my complaint, she told me she will call me the following day, never received it, later today I received an email from their customer service to say my complaint has been resolved but has never received any communication from her the manager, her area manager or customer service. I'm deeply annoyed and upset about this horrible service from them
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American Swiss's replyOfficial
19 Apr 2023, 10:32Good morning Caylin
Your complaint is noted and will be forwarded to the field management team.
To note, your previous complaint record states that the store is awaiting the proof of purchase from the Tygervalley store.
We will re-log this complaint.
Regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team.
To note, your previous complaint record states that the store is awaiting the proof of purchase from the Tygervalley store.
We will re-log this complaint.
Regards
Jewellery Customer Care
American Swiss's reply19 Apr 2023, 10:32
Official
Good morning Caylin
Your complaint is noted and will be forwarded to the field management team.
To note, your previous complaint record states that the store is awaiting the proof of purchase from the Tygervalley store.
We will re-log this complaint.
Regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team.
To note, your previous complaint record states that the store is awaiting the proof of purchase from the Tygervalley store.
We will re-log this complaint.
Regards
Jewellery Customer Care