Horrible service at Cavendish American Swiss ....

To whom it may concern

On Saturday 24 April I visited the American swiss store in Cavendish Square Cape Town . Firstly when asking for rings in my size the young girl laughed and laughed saying "we dont sell such big things only size n, standard size.". Which I know is false because I have visited the Cape Gate store and they have tons. She insisted that I pay the r320 to resize one of the other rings . I then told her to check the stock, which was done at the counter with the other females in the stock while giggling and laughing . I dont feel this behavior is appropriate when dealing with customers.

Secondly when asking to get a ring for a Male the girl fetched a size which got stuck on my fiance's hand because the young lady took a small size and forced it in . She laughed about this while forcing the thing off his finger , hurting his hand in the process. This was all a funny joke to her. After finding the rings we both wanted , after alot of attitude from said young lady we proceeded to the till to pay. This girl literally took out a small baggie , the one which u get cannabis in, and wanted to put my purchase into this. A clear see through bag with a red band at the top...... like a drug dealer . I was so offended that she thought this was ok but apparently the store has no boxes. This is a bad management issue as all other stores have , and with proper planning this would've been avoided . The purchase was for a wedding so I expected a box atleast for the pictures and because of the status of the tfg group I really expected more. She went ahead to put the rings in a necklace box even though she could've taken one of the boxes from the display, and again she laughed when we suggested it. It seems as if this young lady had a case of the giggles ( for whatever the reason is ) because everything was seen as a joke .

Lastly when I asked her to shine the rings this was another joke, which she did a half job. Now I do understand TFG hires people who are young and straight out of high school for minimum wage , but some customer service training would really go along way. The store assistant was Shanice . I was rather offended by this girl who spoilt my day Saturday with her stinking attitude because apparently customers can just be treated like this and be laughed at . I was told by one of the sister store managers to write a complaint , I have sent an email to the complaints at customer services but there was no response . Regards Teresa Adams